Digital Transformation

Modernising organisations and industries, from airlines and banking to smart cities, and the teams that drive the change.

5 articles

INSIGHT-451
AI Product Management
Featured 8 min read
Feb 4, 2026

AI in Dealership Service: Where Fixed Operations Leak Profit and How to Stop It

AI in Dealership Service: Where Fixed Operations Leak Profit and How to Stop It

Most dealerships make 50%+ gross profit from service, not sales. But coordination failures bleed revenue daily. This is how AI reduces waste in service bays and improves margins without adding capacity.

Ahmad Al-Karmi Ahmad Al-Karmi
INSIGHT-451
INSIGHT-325
Digital Transformation
Featured 7 min read
Sep 5, 2024

Digital Banking and Product Management: Lessons from the Kuwaiti Market

Digital Banking and Product Management: Lessons from the Kuwaiti Market

Explore how Kuwaiti banks lead digital banking through innovation, product management, AI, and customer-centric strategies in a competitive landscape.

Ahmad Al-Karmi Ahmad Al-Karmi
INSIGHT-325
INSIGHT-339
Digital Transformation
Featured 4 min read
Jun 14, 2024

Real-Time Monitoring and Predictive Maintenance: The Backbone of Smart City Operations

Real-Time Monitoring and Predictive Maintenance: The Backbone of Smart City Operations

As cities expand, efficient infrastructure management is critical. Real-time monitoring and AI-powered predictive maintenance are revolutionizing urban management by using sensors to detect issues and AI to predict maintenance needs, ensuring proactive repairs. This approach saves costs, increases efficiency, extends infrastructure lifespan, and promotes sustainability. Cities like Barcelona, Singapore, and New York are leading the way with these technologies, making urban environments smarter and more resilient. The future of city management lies in adopting these advanced solutions for sustainable and efficient urban living.

Ahmad Al-Karmi Ahmad Al-Karmi
INSIGHT-339
INSIGHT-320
Digital Transformation
Featured 4 min read
Mar 28, 2023

Airlines, IATA, & The OpenAPI Hub

Airlines, IATA, & The OpenAPI Hub

Welcome to the world of aviation, where digital transformation is revolutionising how airlines and their partners connect. Like any transformation, the challenges and opportunities come with adopting it. So how are they planning to do so in the upcoming year? It seems the answer lies in APIs.

Ahmad Al-Karmi Ahmad Al-Karmi
INSIGHT-320
INSIGHT-326
Digital Transformation
Featured 6 min read
Sep 1, 2020

Empowering your Digital Transformation Teams

Empowering your Digital Transformation Teams

Ever heard of the saying that no one is perfect? The same applies to transformation, be it the strategy, roadmap or the development. The key here is to make progress and then iteratively improve on that progress. If you chase perfection and an "ideal" end result, you'll never make it to that finish line. The function is more important than form.

Ahmad Al-Karmi Ahmad Al-Karmi
INSIGHT-326